FORUM / FREE NYC TECH HELP / 5 THREADS
Wi-Fi & Internet
Prewar walls, crowded buildings, Fios vs. Spectrum vs. Optimum.
Why is my Wi-Fi so bad all of a sudden? How to find the cause and fix it
Wi-Fi suddenly slow or dropping? Find out if it's your device, router, or provider, then fix it with the right restart, a channel change, and updates.
Optimum Internet Down? How to Check for an Outage and Get Back Online
Optimum Wi-Fi out? Confirm it's an outage and not your router, get online with a phone hotspot, reach Optimum support, and ask for a bill credit.
Router Keeps Dropping Wi-Fi? How to Fix It Step by Step at Home
Wi-Fi cutting out every few minutes? Restart the right way, read your modem lights, change channels, update firmware, and know when to call your ISP.
Fixing Wi-Fi dead zones in a prewar or railroad apartment
Brick walls, plaster and lath, long railroad layouts, and 40 neighbors' networks make NYC Wi-Fi hard. What actually works — from router placement to mesh with wired backhaul.
Fios vs. Spectrum vs. Optimum vs. 5G Home — choosing internet in NYC and Long Island
Which internet provider actually works for your building? How fiber, cable, and 5G home internet compare in New York, plus what NYCHA residents should know about Big Apple Connect.
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