FORUM / FREE NYC TECH HELP / 15 THREADS
Scams & Security
Toll texts, fake Con Ed calls, hacked accounts — what's real and what to do.
Is this FedEx text a scam? How to tell before you tap the link
Got a FedEx, UPS or USPS text about a held package or customs fee? Spot the fakes in 30 seconds, check tracking safely, and what to do if you tapped.
Election Day scam text or call? How to tell if it's fake and stay safe
Got a text saying your polling place moved or you're not registered? Check it on official sites in two minutes, and know what to do if you already clicked.
Zelle scam? How to spot it and try to get your money back
Sent money through Zelle to a scammer? Learn the common Zelle scam scripts, how to verify a request, and how to report it to your bank, the FTC and IC3.
How to remove a virus from an Android phone (Samsung and Pixel)
Pop-ups, battery drain, or apps you didn't install? Here's how to find and remove malware from a Samsung Galaxy or Pixel phone, step by step, for free.
Got an Apple Pay text about a charge? How to tell if it's a scam
Got a text about an Apple Pay charge you didn't make? Spot the fake, check real purchases in Wallet, and know exactly what to do if you replied, called, or clicked.
Authenticator app not working on new phone? How to get back in
Move Google or Microsoft Authenticator codes to a new phone, get back into accounts if the old phone is gone, and set up backups so it never happens again.
Email hacked? What to do in the first hour to lock it back down
Email hacked? Step by step: regain access, change your password, turn on 2FA, remove forwarding rules, warn contacts and secure your linked accounts.
Searched AJ Cole and got pop-ups? Fix fake NFL stream site spam
Hunted for AJ Cole highlights or a free NFL stream and now you get nonstop pop-ups? Here's how to stop the spam notifications on any device.
Gmail spam filter not working? How to stop junk getting through
Gmail suddenly letting junk into your inbox? Report spam, build filters, block senders, unsubscribe safely, and check for signs your account was hacked.
PGA National Resort text scam? How to spot it and what to do next
Got a text about a PGA National Resort stay, prize, or booking? Learn how to tell if it's fake, how to verify it, and what to do if you clicked, replied, or paid.
“Your computer is infected — call now”: fake virus pop-ups and tech support scams
A full-screen warning says your computer is infected and gives a phone number. It's fake. How to close it, what to do if you already called or let someone in, and how to spot the renewal-email version.
I clicked a link in a scam text. Now what? A step-by-step checklist
Tapped a link in a fake toll, delivery, or bank text? Don't panic — work through these steps in order. What matters depends on what you did after you tapped.
Got an E-ZPass “unpaid toll” text? How to tell if it's fake in 5 seconds
Fake E-ZPass and congestion-pricing toll texts are hitting New York phones constantly. Here's the 5-second check, what to do if you already tapped the link, and how to report it.
“Con Ed will shut off your power in 30 minutes” — the utility scam call, explained
Con Edison and PSEG Long Island impersonation scams threaten an immediate shutoff unless you pay by gift card, Zelle, or crypto. Real utilities never do that. Here's how to spot it and protect parents.
NYC parking ticket and DMV texts — how to spot the fakes
Fake texts claiming you owe an NYC parking ticket, a camera violation, or a DMV fine are everywhere. NYC DOF and the NYS DMV don't text payment links. Here's how to check safely.
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