Privacy, plainly.

Short version: we measure how the site is used so we can make it better. We don't sell data, we don't run ad trackers, and we don't use third-party cookies.

What we collect when you browse

• The page you visited, the page that referred you, and campaign tags in the link (like utm_source).
• Approximate location (city, region, country, and ZIP area) provided by our hosting network. We do not store your IP address.
• Device type, browser, operating system, screen width, and language.
• A random visitor ID kept in your browser's local storage so we can count returning visitors. Clear your site data to reset it.
• Interactions such as tapping the phone number or finishing the Crash Test.

What you send us

When you open a ticket or ask the forum a question, we store what you typed (name, phone, email, and details) so we can respond. Forum questions are published only after review, and only with your first name and borough.

Who handles it for us

• Cloudflare hosts the site and stores tickets, bookings, and the analytics above.
• Resend sends our emails (ticket confirmations, booking confirmations, and replies).
• Microsoft 365 runs our support inbox at support@itgonyc.com.
• Anthropic (Claude) helps us draft replies: the text of your message and its ticket history can be sent to it to write a draft, and a person reads and edits every reply before it's sent. It also helps write the guides in our forum.
• Google Fonts serves the site's fonts, so your browser connects to Google when a page loads.

Bookings store your name, phone, optional email, the time you picked, and what you told us. When you submit a form or book a call we also check how the visit happened (time on the site, general location, network) to spot automated bots; nothing is sold or shared for advertising.

How long we keep it

Browsing data is kept for up to 13 months. Tickets and questions are kept as long as needed to serve you; ask and we'll delete them.

Contact

Questions or deletion requests: call or text 347-549-9059, or email support@itgonyc.com.