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SVC-005 / Virus, malware & pop-up scam removal in NYCPop-ups, viruses,
and scammers — out.
A pop-up says you're infected, someone "from Microsoft" got on your computer, or your browser keeps going to sites you didn't pick. We clean it out, lock your accounts down, and keep your files — usually remotely, the same day.
- Flat quote before any work
- All five boroughs + Long Island
- Parts at cost, shown first
PRICES / PICK HOW IT GETS DONE
Virus removal, priced up front.
Remote fix
$79/hr
Secure screen-share, 30-min minimum
On-site visit
$129/hr
Anywhere in NYC & Long Island, first hour minimum
Pickup & bench repair
$149flat + parts
We collect it, fix it, bring it back
After-hours dispatch
$189/hr
Nights, weekends, emergencies
Phone estimate: freeFlat quote before any work. Parts at cost, shown on the quote.Estimate my job →Full rate card →
Most of what people call a virus today is one of three things: adware and browser hijackers that came bundled with free software, a fake "your computer is infected" pop-up designed to make you call a scammer, or a real remote-access tool left behind after a scammer got on the machine. All three are fixable, and your files almost always survive.
We remove the malicious software and any remote-access tools, reset the browser, check startup items and scheduled tasks, update the system, and confirm that the built-in protection is on and working. Then we secure the accounts that matter: email, banking, and anything a scammer might have seen.
If a scammer had access, there's urgent work beyond the computer. Call your bank's fraud line using the number on your card, change passwords from a clean device, and turn on two-step verification. We'll walk you through it, step by step.
Call us now if…
- a pop-up or a caller says your computer is infected and gives you a number
- you let someone you didn't know onto your computer
- your browser homepage or search engine changed on its own
- friends are getting strange emails from your account
- you see apps or extensions you didn't install
SCOPE / WHAT YOU GET
What's included
Malware and adware removal
Browser hijackers, fake antivirus, toolbars, and junk that came bundled with free downloads
Remote-access cleanup
Removing tools scammers install, and checking that no one can get back in
Account lockdown
Password resets from a clean device, two-step verification, and session sign-outs
Protection that's enough
Built-in security turned on and up to date — without upselling you a subscription you don't need
Business incidents
Phishing, compromised mailboxes, and suspicious logins handled fast, with notes for your records
A short debrief
What happened, how to spot it next time, and what to watch for the next few weeks
NEW YORK / WHAT WE SEE ON CALLS
The scams hitting New Yorkers.
Fake tech support
Pop-ups and calls claiming to be Microsoft, Apple, or Geek Squad. Real companies don't call you about viruses.
Toll and ticket texts
E-ZPass, parking ticket, and DMV texts lead to fake payment pages. Our forum has a step-by-step if you clicked.
Utility shutoff calls
“Con Ed will cut your power in 30 minutes” calls demand payment by gift card or app. Hang up and call the number on your bill.
PROCESS / HOW A JOB GOES
From first call to fixed.
- 01
Call, text, or open a ticket
A technician — not a menu — asks what's happening and what you've tried.
- 02
Flat quote before any work
You hear the price up front. Nothing starts until you say yes.
- 03
Fixed on-site, at the bench, or remotely
Whichever is fastest for the problem: same-day visits across NYC and Long Island, pickup and return, or a secure screen-share.
- 04
Written up and followed up
You get a plain-English note of what we did and what to watch, and we check back that it's still working.
FREE CALL / NOT SURE WHAT YOU NEED?
Talk to a tech first.
Pick a time and get a straight answer and a flat price, with no sales script. Something down right now? Call 347-549-9059.
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FAQ / VIRUS & SCAM REMOVAL
Virus & scam removal questions, answered.
How much does virus removal cost?
Most cleanups are done remotely at $79 an hour with a 30-minute minimum, and you get a flat quote before we start. If the computer can't get online or needs deeper work, on-site visits are $129 an hour and bench repair is $149 flat.
A pop-up says my computer is infected. Is it real?
Almost certainly not. Real security software doesn't show a phone number and tell you to call. Don't call the number. Close the browser — if it won't close, restart the computer — and contact us if it keeps coming back.
How do I know if my computer has a virus?
Common signs are new pop-ups, a homepage or search engine that changed by itself, programs you didn't install, a computer that's suddenly much slower or runs its fan constantly, and friends receiving odd messages from you. Some malware shows no signs, which is why a check is worthwhile after any scam.
Do I need to buy antivirus?
For most homes, no. Windows has Microsoft Defender built in and Macs have their own built-in protections, and both are good when they're up to date. What matters more is updates, two-step verification on important accounts, and not installing things from pop-ups. Businesses benefit from managed endpoint protection.
A scammer had remote access to my computer. What now?
Disconnect the computer from the internet. From a different device, call your bank's fraud line using the number on your card, then change your email and banking passwords and turn on two-step verification. Then have the computer cleaned to remove any remote-access tools before you use it again.
Will I lose my files?
Very rarely. Virus and scam cleanups keep your files and programs in place. If a full reinstall is ever the safer option, we back up your files first and ask before doing it.
Who offers virus removal near me in NYC and Long Island?
ITGoNYC does virus removal on-site across Manhattan, Brooklyn, Queens, the Bronx, Staten Island, and Nassau and Suffolk County, plus remote help and pickup where it fits. Usually remote, $79/hr. Every job gets a flat quote before work starts. Call or text 347-549-9059 (7 days · 8am–8pm ET) or book a free call at itgonyc.com/book.
FORUM / FREE GUIDES ON THIS
“Your computer is infected — call now”: fake virus pop-ups and tech support scams
A full-screen warning says your computer is infected and gives a phone number. It's fake. How to close it, what to do if you already called or let someone in, and how to spot the renewal-email version.
I clicked a link in a scam text. Now what? A step-by-step checklist
Tapped a link in a fake toll, delivery, or bank text? Don't panic — work through these steps in order. What matters depends on what you did after you tapped.
Got an E-ZPass “unpaid toll” text? How to tell if it's fake in 5 seconds
Fake E-ZPass and congestion-pricing toll texts are hitting New York phones constantly. Here's the 5-second check, what to do if you already tapped the link, and how to report it.
“Con Ed will shut off your power in 30 minutes” — the utility scam call, explained
Con Edison and PSEG Long Island impersonation scams threaten an immediate shutoff unless you pay by gift card, Zelle, or crypto. Real utilities never do that. Here's how to spot it and protect parents.
NEAR YOU / VIRUS & SCAM REMOVAL BY AREA
Virus removal near you.
RELATED SERVICES
DISPATCH / OPEN 7 DAYS
Virus removal, today.
Call before noon for same-day on-site service anywhere in NYC and Long Island.
347-549-9059Or email support@itgonyc.com