Home / Brooklyn / Senior tech help
BROOKLYN / SENIOR TECH HELP / ON-SITE · REMOTE
Senior tech help in
Brooklyn.
Tech help for seniors across Brooklyn (Williamsburg, Greenpoint, Bushwick, and more). We come to you or fix it remotely. Flat quote before any work.
- Flat quote before any work
- Anywhere in Brooklyn
- Parts at cost, shown first
PRICES / SENIOR TECH HELP IN BROOKLYN
Senior tech help in Brooklyn, priced up front.
HomeBase plan
$39/mo
Unlimited remote help for the whole household
In-home visit
$129/hr
Patient, one-on-one, first hour minimum
Member visit rate
$99/hr
In-home visits for HomeBase members
Remote fix
$79/hr
Secure screen-share, 30-min minimum
Flat quote before any work. Parts at cost, shown on the quote.Estimate my job →Full rate card →
Senior tech help in Brooklyn, the way it should work
Brooklyn runs on small business — restaurants, salons, contractors, shops, and a lot of people working from the spare room. That means POS systems that can't go down on a Saturday, Wi-Fi that has to cover three floors of brownstone, and backups for the one laptop that holds the whole business.
Low-lying neighborhoods near the water know what a basement flood does to a router, a NAS, or a box of old hard drives. We move critical equipment up, put it on surge protection and battery backup, and make sure there's an offsite copy of everything that matters.
On-site visits across the borough, same-day when you call early, plus device pickup and return if you'd rather not wait around.
A lot of the calls we get are from adult children: Mom's new iPhone isn't set up, Dad's email stopped working, someone called claiming to be from the bank. We'll go to the house, sort it out, and leave notes written in plain language — large print if that helps. No jargon, no rushing, and no making anyone feel bad for asking.
Ways to get it done in Brooklyn: an on-site visit ($129/hr, same day when you call early), or remote help ($79/hr, often within the hour).
BROOKLYN / WHAT WE SEE HERE
Brownstone coverage
Three or four floors of brick need a planned mesh, not one router in the parlor.
Storefront POS + cameras
Registers, card readers, and cameras that keep running through a busy weekend.
Flood-prone basements
Get the modem, NAS, and backups off the floor and copied offsite.
SCOPE / WHAT YOU GET
What's included
New phone and tablet setup
Transfer contacts, photos, and apps from the old phone; set up text size, emergency contacts, and Medical ID
Video calls and messaging
FaceTime, WhatsApp, and Zoom set up and practiced until it's easy
Email, passwords, and accounts
Recover locked accounts, simplify logins, and set up a password manager or a safe written system
Scam-proofing
Call and text filtering, two-step verification, and a simple “hang up and call back” plan
Printers, TVs, and streaming
Printing photos and documents, smart TV apps, and remotes that make sense
Lessons that stick
One-on-one sessions at home, with written step-by-step notes left behind
NEW YORK / WHY IT BREAKS HERE
Free help first — and when to call a pro.
Library tech help
Brooklyn Public Library and other NYC libraries run free tech help sessions. They're great for learning basics in a group.
City programs
NYC Aging and partner libraries run neighborhood tech help programs for older adults. Worth checking for your area.
When we fit in
When you need someone to come to the home, fix a real problem today, untangle a scam, or set up a family's devices properly, that's us.
This is for you if…
- a parent just got a new phone or computer and it's still in the box
- someone in the family got a scam call or clicked a suspicious link
- you live far away and keep getting tech-support calls from your parents
- video calls with family keep failing
- email or bank logins are locked or forgotten
BROOKLYN / NEIGHBORHOODS
Senior tech help near you in Brooklyn
Not listed? If it's in Brooklyn, we come to you.
FAQ / SENIOR TECH HELP IN BROOKLYN
Senior tech help in Brooklyn, answered.
Who does senior tech help in Brooklyn?
ITGoNYC does senior tech help on-site across Brooklyn, including Williamsburg, Greenpoint, Bushwick, Downtown Brooklyn, Park Slope, plus remote help and pickup where it fits. $39/mo household plan, $129/hr visit. Call or text 347-549-9059, 7 days · 8am–8pm ET.
Can you come today in Brooklyn?
Often, yes. Call or text early and we can usually get a technician on-site in Brooklyn the same day. If it can be fixed remotely, we can start within the hour.
How much does senior tech help cost in Brooklyn?
The estimate is free. Remote help is $79 an hour, an on-site visit in Brooklyn is $129 an hour, and pickup and bench repair is $149 flat plus parts. You approve a flat quote before any work starts.
Are you actually based in Brooklyn?
Yes. ITGoNYC is run out of Mill Basin, so Southeast Brooklyn neighborhoods like Marine Park, Bergen Beach, Canarsie, Sheepshead Bay, Flatlands, and Midwood are close by, and we cover every Brooklyn neighborhood.
Do you pick up computers in Brooklyn?
Yes. Pickup and return anywhere in Brooklyn is included in our $149 flat bench repair price, plus parts. We collect the computer, fix it, and bring it back.
Can you get Wi-Fi to every floor of a brownstone?
Yes. Brownstones need a planned mesh system or wired access points, because one router can't push signal through brick and several floors. Most brownstones are done in a single visit.
Do you come to the home?
Yes. We do in-home visits across the five boroughs and Long Island at $129 an hour, or $99 an hour for HomeBase members. Many problems can also be fixed remotely at $79 an hour.
Can I set this up for my parent if I don't live nearby?
Yes. You can book and pay for a visit, and the HomeBase plan at $39 a month gives everyone in your parent's household unlimited remote help. We'll send you a short note after each visit if your parent agrees.
MORE IN BROOKLYN
SENIOR TECH HELP ELSEWHERE
DISPATCH / OPEN 7 DAYS
Senior tech help in Brooklyn, today.
Call before noon for same-day on-site senior tech help in Brooklyn. Flat quote first.
347-549-9059Or email support@itgonyc.com